The art of saying no

Protecting your capacity doesn’t mean damaging relationships. Done well, it does the opposite. People trust a considered “no” far more than a resentful “yes”.

Performance management: why ‘little and often’ conversations beat box-ticking processes

How to have an effective conversation in leadership

Managers are busy and calendars are full, so it’s easy to rely on the structure that already exists and have people just work towards their formal review or appraisal. There is a well-developed process in place, and goals can be discussed in detail during that time. But there is a major hiccup there; performance doesn’t happen quarterly or annually, it happens every day.