This episode starts with a moment at Twickenham that completely caught me off guard and ended up teaching me more about leadership than I expected.
I was there to enjoy the Rugby match, not to learn a lesson, but what happened in those first few minutes made me stop and think about expectations, assumptions and how easy it is to react before you truly understand what is going on. It reminded me how important it is, especially in a new environment, to observe first and act later.