In this episode, I’m talking about trust, and honestly, how have we got to episode 60 without giving it its own moment? After last week’s reflections on psychological safety, I wanted to pull apart the difference between feeling safe in a group and deciding whether we trust another person.
I look at why trust is really about prediction and risk, how it builds over time, and why leaders need to know whether they are dealing with a trust issue or a psychological safety issue.
I also share two helpful models, the trust equation and Brené Brown’s BRAVING acronym, to make trust feel a little less fluffy and a lot more practical.
Highlights:
(01:34) – Why trust and psychological safety are not the same thing
(05:14) – The leadership question that helps you spot what is really going on
(06:22) – The trust equation, made human and usable
(08:49) – Why self-orientation can quietly wreck trust
(11:10) – Brené Brown’s BRAVING model and what it teaches us
(13:15) – The generous assumption that helps trust grow
