In this episode, I’m continuing what has accidentally become a three-part mini series on psychological safety, trust, and what leaders can do when something in the team feels off.
I talk through why it is so important to diagnose first, rather than rushing straight into action with a generic fix that might miss the real issue.
We explore the difference between trust and psychological safety, the questions that help you work out what is really happening, and a simple four-quadrant map leaders can return to again and again.
This is about noticing patterns, looking honestly at your own behaviour, and taking brave, practical steps to strengthen the team.
Highlights:
(01:38) – Why leaders need to diagnose before jumping into action
(02:40) – The key difference between one-to-one trust and group safety
(06:42) – Why teams move around the map instead of climbing a ladder
(08:45) – What low trust and low safety can quietly look like
(15:27) – How leaders can accidentally turn meetings into performance spaces
(23:28) – Why honest self-reflection has to come before action
